Terms of Service

Last updated: August 11, 2025 Version: 1.0 ⸻ 1. Introductory provisions 1.1. These terms of service (hereinafter "Terms") govern in accordance with § 1751 para. 1 of Act No. 89/2012 Coll., Civil Code (NOZ), mutual rights and obligations between Ing. Petra Vlčková (natural person - self-employed), ID: 10881263, with registered office at Zahradní 302, Zdice 267 51, Czech Republic, registered in the trade register maintained by the Municipal Office of Beroun ("Operator"), and a natural or legal person ("User") arising in connection with or on the basis of a service provision agreement ("Agreement"). 1.2. Deviating agreements concluded in writing between the Operator and the User take precedence over the wording of these Terms. 1.3. These Terms are an integral part of the Agreement. The Agreement and Terms are drawn up in the Czech language; for foreign users, a translation may be provided, which has only an informative character. ⸻ 2. Definition of terms • Service – SaaS platform for implementation and management of AI chatbots and AI assistants, provided through an internet interface. • Third parties – External service providers necessary for the platform's operation (e.g., OpenAI, Vercel, Firebase, Pinecone, Stripe). • Consumer – A natural person who, when concluding and fulfilling the contract, does not act within the scope of their business activity. • Entrepreneur – A person doing business based on a trade license or other authorization. ⸻ 3. Contract conclusion 3.1. The contract is concluded at the moment of completing registration or transitioning to a paid plan by clicking the "I Agree" / "Go to paid plan" button and checking the box confirming agreement with these Terms. 3.2. The User is entitled to check and modify the entered data before submitting the registration. Data provided during registration is considered correct. 3.3. The Operator may send the user confirmation of contract conclusion including these Terms by email after contract conclusion. ⸻ 4. Terms of use 4.1. The Service may only be used by a person over 18 years of age or a legal person with full legal capacity. 4.2. The User undertakes to use the service in accordance with the legal regulations of the Czech Republic, EU and their home state (including GDPR and AI Act), and must not use it to spread illegal, harmful or misleading content, for spamming or violating third party rights. 4.3. Prohibited use according to AI Act: • Subliminal manipulation of people's behavior. • Exploitation of vulnerability of groups (children, seniors, persons with disabilities). • Social scoring systems. • Real-time biometric identification. ⸻ 5. User responsibility for content 5.1. The User is responsible for all content and data entered into the Service, including their legality and authorization for their use. 5.2. All AI outputs are only suggestions. The User is obliged to check them before use. 5.3. The User undertakes not to enter personal data of third parties into the Service without a legal basis under GDPR. ⸻ 6. Intellectual property 6.1. Software, databases, design and know-how of the Service are the property of the Operator. 6.2. The User does not acquire any intellectual property rights except for the necessary scope for using the Service. ⸻ 7. Payments, billing and price changes 7.1. The Service is provided for a fee according to the price list on the website. Payments are processed through Stripe. 7.2. Prices may be stated without VAT; the User is obliged to provide correct billing information. 7.3. The Operator may change prices without prior notice. 7.4. In case of breach of conditions, the Operator may suspend or terminate the Service without entitlement to compensation. ⸻ 8. Refund policy and withdrawal from contract 8.1. The Consumer acknowledges that according to § 1837 letter l) NOZ, they cannot withdraw from a contract for the provision of digital content if performance has begun based on their express consent before the expiry of the withdrawal period. 8.2. Refunds are not provided, except for demonstrable complete non-functionality of the Service for more than 14 days due to reasons on the Operator's side. ⸻ 9. Disclaimer 9.1. The Operator does not guarantee the correctness, completeness or error-free nature of AI outputs and is not liable for damages arising from their use. 9.2. The Operator is not liable for outages caused by third parties (OpenAI, Vercel, Firebase, Pinecone, Stripe). 9.3. The total amount of damage compensation is limited to the amount the User paid for the Service in the last 12 months. ⸻ 10. AI transparency 10.1. The Service uses third-party AI models, the outputs of which are not fully automated decision-making with legal effects. 10.2. The User has the right to request human review and obtain a general explanation of AI logic. ⸻ 11. Fair Use 11.1. In case of excessive system load, the Operator is entitled to limit the Service or request a price increase. ⸻ 12. Contract termination and data after termination 12.1. The User may terminate the contract at any time. 12.2. After termination, the User has 30 days to download their data, after which it may be deleted. ⸻ 13. Personal data protection 13.1. Processing of personal data is governed by [Privacy Policy] available on the website. 13.2. Supervisory authority: Office for Personal Data Protection, www.uoou.cz. ⸻ 14. Alternative dispute resolution (ADR) 14.1. For alternative resolution of consumer disputes, the Czech Trade Inspection is competent, www.coi.cz. 14.2. EU ODR online platform: ec.europa.eu/consumers/odr. ⸻ 15. Changes to terms 15.1. The Operator reserves the right to change the Terms. The User will be informed of the change at least 5 days before it takes effect. ⸻ 16. Severability clause 16.1. The invalidity of individual provisions does not affect the validity of other provisions. ⸻ 17. Contact Operator: Ing. Petra Vlčková, ID: 10881263, address: Zahradní 302, Zdice 267 51 Email: support@vexaio.com Web: https://vexaio.com